Famag gripes

Profile picture for user Ansel

After a couple months of using the Famag IM-10, I can render an assessment: good mixer but with some design shortcomings. I won't elaborate on the positives, since others have done this at length, to which I mostly concur. Instead let me voice my gripes which I haven't seen mentioned elsewhere:

1) When I placed the mixer on my beautiful John Boos Cucina Grande Prep Table, the mixer's rubber feet left an indelible stain after no less than a few days sitting there. I've scrubbed and soaked and soaped, yet the mark remains. Either Famag should pick different material or at least warn the customer of this risk.

 

2) The tilted head gets locked in place with two (right & left side) clunky screws which each need to be wound in/out each time the head gets locked/lifted. This feels like a prototype design, a cheap half-ass solution because they didn't want to put the effort into something more intelligent and efficient (like the quick lock lever on a KitchenAid, amongst many other common kitchen appliances illustrating this is possible). Even the screws seem to have been thoughtlessly chosen: what's up with the spring loaded head with a red button? 

 

3) Cleaning is a nightmare. There are bolts and holes and knobs and nooks and crannies and sharp edges and hard-to-reach spaces. These all invariably collect flour and then present a headache of long cleaning routine after each use.

 

4) When mixing dough at full capacity, flower at the bottom of the bowl sometimes doesn't get incorporated, instead getting packed down into clumps. 

5) Rubber collar on bowl plate arrived warped and peeled off.  

 

This is an expensive mixer (Italian no less), so I expected something of high quality which Famag failed to live up to due to the aforementioned reasons. Unfortunately there are limited options in the category of consumer spiral mixers sized for the countertop, so Famag seems to be getting away with a sloppy design at a high price tag, thanks in part to the fact that it does manage to still mix dough well.

 

 

-Ansel 

Before taking sandpaper to the stain, first try a mixture of damp baking soda or baking powder heaped on the marks. About a teaspoon for each spot and let it dry on its own for a day. 

If that doesnt work try some high proof alcohol instead of the few drops of water needed to moisten the baking powder. 

Oil (unless pure acid free mineral oil) can cause rubber to dissolve.  So maybe cooking oil could work on the spot after the other attemps have failed. Then pile on crushed dried egg shell powder (calcium) to absorb the oil for a few days.    

Sorry to hear about the stain and I hope Mini Oven's suggestions can help.

I'm afraid that even spot sanding won't probably help because it may put divots in your surface. Using a large sanding block that goes end to end of the table will keep the surface even, but you will still have to go down into the surface a bit to get the marks out.

Are you working in a commercial kitchen?  If space is limited maybe an inexpensive polymer cutting board under the mixer would be something to consider.

Good luck with the stains!

Dave

Dave--I'm just in a home/residential kitchen. Now that I know the risks posed by the feet, I'll certainly consider ways to address them as you proposed. Unfortunately I learned *after* damage has been done to my countertop, because of Famag's poor design *and* Famag's failure to document this risk in their user manuel. 

I'm in the process of deciding between a couple of different brand options, so thanks for posting something of your experience.  

Now knowing what you do about the tilt head would you buy one with that option again?

I think I still would, since the tilt does give maneuverability benefits. But their locking mechanism with screws is just a stupid design that's annoying to use. 

For your feet marks I would try isopropanol or if that doesn't work, label and sticker removal spray, Ambersil 31629 or equivalent.

Test both on an unobrusive area first.

To eliminate further marks you may be able to apply self adhesive neoprene foam sheet 2mm thick to your feet. Cut suitably sized circles with a punch and apply after degreasing the feet.

 

Lance

A Thunderbird ARM-01 from Pleasant Hill Grain may have been a better choice.  It can handle bread dough just as well as the FAMAG, plus it offers a paddle and wire whip for lighter ingredients.